FAQ's

I want to change the keys on my front door, how is this possible? If it is a pvc door then just change the euro cylinder. If it is a timber door with a nightlatch/rim cylinder just change the rim cylinder part. If it is a sashlock then the lock case will need to be changed. Can I fit a mortice sash lock to an interior door with a simple ...

How do I fit the numerals? Use the screws provided and if necessary drill a very small pilot hole in the position that you require. What can I use to clean the door-numerals? Care should be applied when cleaning door-numerals. Brass has a tendency to tarnish over time and particularly more so in outdoor environments. All door-numerals are ...

What is an escutcheon? An escutcheon is a traditional name for a lock cover or lock tidy. Are there different types of escutcheons? There are a few different types to match the different locks and these are typically found on timber wooden doors, both internal or external. You can see the main types here: Escutcheon lock cover for a euro ...

What is a bell push? A bell push is another name for the front face of the door bell. It is the face plate including the button. This allows customers the opportunity to change the look of the bell push easily. How are the bell pushes fitted? These door bells are a straight replacement for your existing bell push so it should just be a case of ...

Are the internal window trickle vents supplied with the external canopy? Some do and some don't but you can identify a pair or a singular trickle vent from the picture and its product details. However, the website allows you to select the correct matching canopies or trickle vents and to order them at the same time. What do I need to know before ...

Are the vent canopies the external side of the trickle vent? Yes they are and in some cases they are sold individually, or as a set with the window vent. Check the details and the picture for each as it will show whether they are included as a set or not. If you need more information about the trickle vent itself we have also produced a separate ...

How do I know the window handle screw cap will fit my old handle? The only way to be sure that it will fit is to find out which handle you have and then check that it is the correct model. Most customers send a picture on email to the Technical team to identify the handle and that way you can be sure. I have ordered previously from you so will ...

Are these cockspur wedges a standard size? The wedges we show are the most popular size for replacement wedges but bear in mind the thickness varies. As long as your cockspur wedges have two small lugs on the back of the wedge at 31mm centres then these should replace them. What sizes are available? We sell the following sizes: 2,3,4,5,6,7,8,9,...

How good is the cleaner? Customers love this product as it removes most dirt and grime, even marks that have been around for 20 years. Any marks left under door handles or around window handles and on the outside too when the windows look a little dull. Does it leave a shine? It works like a polish so with a bit of work it can buff up upvc ...

What is a stub spindle? Stub spindles are used in upvc door handles to restrict the movement of the lever and convert the handle to a pull handle. Not all door handles can use this spindle but if you check the details of the upvc door handles it will tell you either way. I have a 7mm door handle spindle lock but the door handles need 8mm spindles...