Do you have a collection service?
We don't currently offer a collection service, sorry. Everything is sent by couriers from both warehouses.
Are you a legitimate business?
Yes we are a 'bricks and mortar' business and have been since our inception in 2004 as a partnership, and in 2010 we were registered at Companies House (07411933) as a Limited company. Our head office is based at 18 Empire Close, Empire Industrial Park, Aldridge, Walsall, West Midlands, WS9 8UQ and our distribution warehouse is 7 Central Park, Progress Drive, Cannock, Staffordshire, WS11 0JF. We stock all the products we sell through our websites, and we feel this is important to do so.
Do you take orders by phone?
No we are not taking orders by telephone. Following a review of the high risk of fraud and the consequent implications impressed by credit card companies we have decided not to continue with telephone orders. Everything can be ordered via the website.
How can I contact you?
If you wish to discuss your order or require general help please use our email service via the Contact Us page at the foot of the website. Enquiries are always handled rapidly. You can also call us on 01922 453232 for any other pre-sales enquiries.
What are your opening hours?
We are open Monday to Friday from 9am to 4pm except Bank Holidays. The website is available for ordering 24/7.
My goods appear faulty?
In the first instance please send an email to Customer Support along with any evidence such as a picture. This helps to get to the resolution much quicker.
Can I return special order items?
We can only replace special order items if they are faulty. Otherwise we regret that such products cannot be returned. Please see our terms and conditions Section 6 and for the items and services we class as Special Order.
What is your returns policy?
We have a 28 day returns policy for everything we sell apart from Special Order items. That is 28 days from the date of sale and items must be back with us within this time frame. You do not need to give us a reason.