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Our Cookies
Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Essential
Name
Description
Lifetime
CART
The association with your shopping cart.
1 Year
CATEGORY_INFO
Allows pages to be displayed more quickly.
1 Year
COMPARE
The items that you have in the Compare Products list.
1 Year
CUSTOMER
An encrypted version of your customer id.
1 Year
CUSTOMER_AUTH
An indicator if you are signed into the store.
1 Year
CUSTOMER_INFO
An encrypted version of the customer group you belong to.
1 Year
Marketing
Name
Description
Lifetime
CUSTOMER_SEGMENT_IDS
Stores your Customer Segment ID
1 Year
EXTERNAL_NO_CACHE
A flag that, indicates whether caching is on or off.
1 Year
FRONTEND
Your session ID on the server.
1 Year
GUEST-VIEW
Allows guests to edit their orders.
1 Year
LAST_CATEGORY
The last category you visited.
1 Year
LAST_PRODUCT
The last product you looked at.
1 Year
NEWMESSAGE
Indicates whether a new message has been received.
1 Year
NO_CACHE
Indicates whether it is allowed to use cache.
1 Year
PERSISTENT_SHOPPING_CART
A link to information about your cart and viewing history if you have asked the site.
1 Year
Google Analytics
Name
Description
Lifetime
RECENTLYCOMPARED
The items you recently compared.
1 Year
STF
Information on products you emailed to friends.
1 Year
STORE
The store view or language you have selected.
1 Year
USER_ALLOWED_SAVE_COOKIE
Indicates whether a customer authorized cookies.
1 Year
VIEWED_PRODUCT_IDS
The products that you recently looked at.
1 Year
WISHLIST
An encrypted list of products added to your wish list.
Handlestore Ltd ("us", "we", or "our") operates the handlestore.com, handlestore.trade and any sub domain handlestore website xx.handlestore.com (the "Service").
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions
This privacy policy prevails for all websites under Handlestore Limited.
1. Information Collection And Use While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information").
2. Webforms/Contact Us We store your first name and email address when you provide this to us using our contact forms on the website. We will use this limited information to contact you regarding your enquiry and to create support history. It will not be used for any other purpose. By submitting this form you agree that this data can be collected and processed by our system for this purpose.
If you hold an account with us you can use the Help Desk support to contact us and these tickets will be retained as history on your account.
E-mail Security: Communication by internet email is not secure as messages can be intercepted and read by someone else. Therefore we strongly advise you not to email any information, which if disclosed to unrelated third parties would be likely to cause harm or distress. If you have an enquiry of this nature please provide a postal address to allow us to communicate with you in a more secure way. If you want us to respond by email you must realise that there can be no guarantee of privacy.
3. Log Data We may also collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.
4. Cookies Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
We use "cookies" to collect information. When you first visit our site you can choose whether to accept or decline cookies (by default our cookies are declined). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
5. Behavioural Remarketing Handlestore Ltd uses remarketing services to advertise on third party web sites to you after you visited our Service. We, and our third party vendors, use cookies to inform, optimize and serve ads based on your past visits to our Service. This only applies if you have consented to such cookies on our website.
Google
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.
6. Service Providers We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Card Processing UK: Opayo/Elavon (formerly Sagepay) | EU Based.
Card Processing outside of UK: Glopal/Adyen | EU Based
Delivery: DPD | UK Based
Delivery: Royal Mail | UK Based
Customer Reviews: Feefo | UK Based
Email mailshots/Newsletters: Mailchimp | US Based
Analytics/remarketing/tracking (only if consent is given): Google; Microsoft; Facebook; ProductHero | EU/US Based
7. Communications If consented to we may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
8. Compliance With Laws We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
9. Business Transaction If Handlestore Ltd is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy. In the event of such a transfer of information, your rights under the Data Protection Act 1998 are not affected.
10. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. As such we make no warranties as to the level of security afforded to your data, except that we will always act in accordance with the relevant legislation.
11. International Transfer Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the information, including Personal Information, to United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
In the event that a dispute arises with regards to the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction over the matter.
12. Data Requests/Data Deletion If you are an account holder you can submit your requests from My Account and control the deletion of your account data, download your personal data we hold for you and asynchronise your data. If you are a guest without an account then in the first instance please contact Customer Support detailing your specific request. You may request to be provided with a full exposure of the data we hold for you and you may also request we fully remove your data from our systems. You may also write to us with your request: The Data Controller, Handlestore Limited, 18 Empire Close, Empire Industrial Park, Aldridge, Walsall, West Midlands, WS9 8UQ, United Kingdom.
13. Links To Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
14. Children's Privacy Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
15. Changes To This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
You should keep yourself aware of any changes we make to this Privacy Policy which will be updated on this website at the necessary time.
16. Jurisdiction This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
17. Contact Us If you have any questions about this Privacy Policy, please contact us.
Cookies Policy Last updated: 27th June 2024
Handlestore Ltd ("us", "we", or "our") uses cookies on the www.handlestore.com website (the "Service"). When you first visit the website you have the option to consent or reject to the use of cookies. By default our website disables all but necessary cookies except those required functional cookies needed to run the website.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
1. What are cookies? Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
2. How we uses cookies When you give consent use and access the Service, we may place a number of cookies files in your web browser.
We use cookies for the following purposes:
To enable certain functions of the Service (essential cookies are required)
To provide analytics (you must give consent)
To store your preferences (you must give consent)
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Essential cookies
We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Preferences cookies
We may use preferences cookies to remember information that changes the way the Service behaves or looks, such as the "remember me" functionality of a registered user or a user's language preference.
Analytics cookies
We may use analytics cookies (only with your consent) to track information on how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
3. Third-party cookies In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. These are only deployed with your direct actionable consent when visiting the website.
4. What are your choices regarding cookies? When you first visit our website you will have to agree or disagree to the use of cookies. By default the Handlestore websites are cookie disabled but will require you to accept or decline or select those cookies you are happy with. Bear in mind Essential cookies are needed for the site functionality and security as is the case for most e-commerce websites. If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
