FAQ's

Will your range of window safety restrictors fit all windows? Not all of them. The casement windows (normal outward opening windows) must have friction hinges like the ones found typically on uPVC double glazed windows. These window safety restrictors are generally, but not always, fitted inline with the hinges on both sides of the window...

What is the best advice to consider when replacing upvc door furniture? In a nutshell.. don't impulse buy. The main furniture items on a upvc door would be considered the letterbox, the door handle and the door knocker, and these are the items you need to spend the most research time on. The older your door the more unlikely it may be to find ...

Can you replace letter boxes with the same model? If you can then so much the better but in some cases customers have to find something similar and make them fit. Upvc letter boxes are much stricter to replace as they have a sleeve built into the design and this has to pass through the door aperture. Take a look at a standard upvc door letterbox to...

To help you get underway as quickly as possible, and before embarking on the purchasing process, why not review some typical questions from customers. Here we display those typical questions, so just click on the links to be taken to the answers. The subject of 'window handles' can be quite complicated to grasp. Just take a look at how many ...

In order to process orders for extra keys we take your security very seriously. We pledge that: Key cutter personnel will never see the address information on your order. Pin numbers/codes will never be written down or passed between two people in the organisation. Key blanks will be issued by higher management to the key cutter and will be ...

Can I use a thumbturn cylinder lock to replace my existing double ended key cylinder? Yes that can be done, just measure the sizes correctly from the screw hole to the end each way as shown in the details of each thumbturn. We would always suggest keeping these thumbturn locks away from an exterior door where there may be access from a letterbox (...

Are your door hinges sold in pairs? Yes, all door hinges are sold in pairs for one door. Will I receive fixing screws when I buy a door hinge? Yes, all hinges are dispatched with screw fixings. Am I able to purchase hinges that are CE marked from Handlestore.com? Yes, our H13 door hinge is CE marked. Visit the product page to see more ...

Can I use any door knob for my rim lock? No. Rim knobs have a different design whereby the inside knob that fits onto the rim lock is without a rose to allow it to seat down onto the rim lock. Are rim knobs sprung? They are not sprung as the lock should contain the spring and the combination of the two should make it easy to operate even without a ...

Can I replace my 5 pin euro lock with a 6 pin? Yes and they can be any make too. 5 pin locks are found on a lot of the older euro cylinders but these are now made as 6 pin. The extra pin means the key is slightly longer and that's all it is. How easy is it to replace a euro cylinder? Very easy. The cylinder is basically held in from the side ...

Do you cut keys onsite or send them away to be cut? We have our own inhouse facilities for cutting the Magnum key so we can provide a next working day service. Why do you need a copy of the key as well as the card? We find just occasionally that the manufacturer gets the code wrong so if we go by the card and the key is different you will ...