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| Terms & Conditions and Privacy Policy |
| It is the aim of
everyone at handlestore.com to ensure that
customers experience total satisfaction and
piece of mind and in so doing our staff will
always aim to be prompt, courteous and helpful.
Should you have a complaint or any question,
please email us at customerservices@handlestore.com |
Please take a moment to read our terms
and conditions carefully, as they will form
the buyer and seller contract we enter into
with you.Your statutory rights will not
be affected or compromised in any way. |
1. General Conditions
2. Returns, refunds and replacements
3. Goods that are not required or incorrectly ordered
4. Goods that have been damaged during delivery
5. Faulty goods
6. Stock issues
7. Delivery
8. Ownership
9. Price and Payment
10. Liability/Third Party Claims
11. Information on our website
12. Product Guarantees
13. Privacy
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1. General Conditions
1. In placing an order through this
website you are agreeing to be over 18 years
of age and are making an offer to purchase
subject to these terms and conditions.
2. A binding contract is achieved once we
have dispatched an order confirmation by
email to you and each order will be deemed
a separate contract.
3. Orders placed through this website by consumers
(not trade or businesses)are protected by The Consumer
Protection (Distance Selling) Regulations 2000 (as amended) and
the Electronic Commerce (EC Directive) Regulations 2002. This gives
the consumer the right to cancel the contract within seven working days from
the date of delivery of the goods. Please consult Section 3 - Goods that are not required or
incorrectly ordered for details of full terms.
4. If we fail to enforce one or more of
our terms and conditions, we do not lose
our right to enforce any of those remaining.
5. The laws of England and Wales will govern
any contract between us and any disputes
will be resolved exclusively within the
courts of England and Wales.
6. Orders can only be taken through our website for delivery
to UK and Northern Ireland. Orders to EC countries may be taken at the discretion of the company (Handlestore)
but special conditions apply - please apply to technicalsupport@handlestore.com
for details of special terms and conditions that apply in this instance. Products must not be exported into countries outside the European Union by a customer acting as an agent/intermediary for a third party.
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2. Returns,
refunds and replacements
1. Any goods delivered should be fully inspected
upon arrival to ensure their condition, type
and quantity and you should inform us within 3 days of arrival of any damage or discrepancies. All goods are inspected 100% before despatch for surface defects.
2. To inform us of any goods that are faulty,
damaged or not required please contact us
using
the email address: customerservices@handlestore.com
or write to Handlestore.com, Unit 95 Empire Park, Brickyard Road, Aldridge, Walsall, West Midlands, WS9 8SX.
All returning goods must be issued with a returns number and reach us within 28 days of the date of sale.
3. Special orders are not refundable.
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3. Goods that are not required or incorrectly ordered
You do not need to give us a reason if the goods are not required but
please ensure that you inform us of your
wishes by email or letter and ensure goods returned reach us within 28 days from the date of sale. The following must
apply in both instances:
· The original packaging must be
re-used and the returns number clearly shown.
· Goods should be returned and reach us within 28 days from the date of sale.
· Costs of return carriage are payable
by the customer and goods can be returned
through any Royal Mail Post Office.
· An on-line refund will be made
against your order transaction to cover
the charge made for goods, but not including
any carriage costs, minus a re-pack charge of 10% if the goods require re-packaging.
· Orders sent initially with free of charge delivery, orders over £75 net, will receive a refund less the postal charge applicable at the time of order and a re-stock charge as above.
· Incorrectly ordered goods requiring replacement must be re-ordered through the website where ever possible or by contacting Customer Services to make a payment by telephone.
· Orders over the value of £500 net will be charged a re-stock fee of 10% of the order value. This is additional to the re-pack charge for any opened items that may apply.
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4. Goods that have been damaged during
delivery
All goods are individually packed and checked for surface imperfections and damage prior to despatch.
If you wish to claim a refund or replacement
please ensure that you inform us by email
or letter within 3 days of receipt
of goods with details of the damaged package. The following applies:
Refund
·If you choose to be refunded and
a delivery charge was made for your order,
this will also be refunded
Replacement
· If you choose to replace the product
we will send you a return label to cover
the cost of postage, and goods should be
returned using the original packaging through
a Royal Mail Post Office.
· If the packaging is damaged and
not useable for returning goods we will
send new packaging upon your instruction.
· Goods should be returned to reach us within 28 days from the date of sale.
· If the goods are not found to be
damaged the terms for 'Goods that are not
required' will apply.
· Replacement goods will be sent
upon receipt of your initial instruction
and subject to delivery times in force.
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5. Faulty goods
You must inform us within 3 days of receiving the goods, by email or
letter, if you wish to claim a refund or
replacement. The above procedures for refunds
or replacement will apply.
To make a claim under guarantee, outside
the initial 28 day period, please follow
the instructions given under 'Guarantee'
below.
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6. Stock Issues
If you do not receive the correct goods
or quantity ordered due to errors on our
part, we will arrange for the correct order
to be delivered to you, usually within ten
working days, as stocks permit. The following
applies:
· You must notify us within 3 days of receipt, by email or letter, if
an order is incorrect or incomplete.
· You must also ensure that any goods
supplied in error or in excess of your order
are returned in a re-saleable condition
and in their original packaging. We will
supply a pre-paid return label upon your
initial instruction to return such goods.
· We reserve the right to charge
you for any goods delivered in error in
instances where appropriate guidelines have
not been followed.
· Goods are sold subject to availability.
If we do not supply the goods for any reason
we will not charge you for these goods or
a full refund will be made to you.
· We will not be responsible for
compensating you for any other losses that
you may suffer if we do not supply goods.
· If goods are not in stock they
will be placed on a back-order and a new
delivery date will be informed in due course.
You may at this stage remove any such items
from your order at your discretion.
· You will have the right to cancel
any backorder that has not yet been supplied,
up until 4pm on the day prior to any despatch.
We will refund any payment that has already
been made for those goods and any delivery
charges applicable, on the day of cancellation.
· There will be no additional charge
for delivery of backorders.
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7. Delivery
· If your products are in stock they
will generally be despatched the same day by First Class Recorded carriage provided the
order is received before 3:00pm, otherwise
we expect to deliver within 10 days. Special
orders may be extended in some cases and
you will be notified if this is the case. The stock
status of your goods will be confirmed by email after the order
has been placed.
If your order has not been dispatched within
the ten-day period, and we have not confirmed
an exact dispatch date in this time, we
will contact you again by email at this
time to update the delivery position.
·
Delivery is within the UK and Northern
Ireland. If you are located outside of
the UK and Northern Ireland we are unable
to deliver.
· The following carriage rates apply(subject to change):
Orders under a net value of £10 (excl VAT)- £2.95 + VAT
Orders under a net value of £75 (excl VAT) - £4.95 + VAT
Orders over £75 net value (excl VAT) - free of charge
· It is not usually possible for us to arrange
delivery on a Sunday or bank holiday.
· If a delivery is likely to be delayed outside
of the normal 28 days we will email you
to arrange a convenient delivery date.
. It is the responsibility of the person placing the order to
ensure that the order can be received. If Royal Mail are unable to leave
the parcel safely a card is left giving details of how to arrange re-delivery
(dependent on local delivery service) or how to collect the parcel.
. If a delivery is returned to us for what ever reason a charge
will apply for the carriage to return the package and to re-send
the parcel back to its destination. The charge applied will depend on the
weight of the parcel and Royal Mail rates applicable at that time.
. In the rare event that the parcel does not turn up within 15 working days
after posting, Royal Mail will classify the parcel as lost (this does not include attempted deliveries
that have not been collected or re-arranged deliveries). We will then instigate a claim
against Royal Mail and in turn they will write to you and ask that you sign to state the order/items have
not been received. Upon Royal Mail receiving the signed document back from you we will re-send items to you.
Royal Mail may also extend the period of 15 working days for lost parcels in the case of strike action by their
employees and in this eventuality the time taken to adminster claims will similarly be extended.
If you require the missing items in the meantime you will need to place a further order for the items and upon receipt of the
signed declaration from Royal Mail we will refund that replacement order for the same items and any postage
that may be applied. If the signed declaration is not received or Royal Mail reject the claim for lost goods
we will not refund or re-send such items.
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8. Ownership
Ownership of goods transfers to you
once we receive payment in full for the
goods along with any associated delivery
charges. You will become responsible for
the goods at the time of the first attempted
delivery.
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9. Prices and Payment
The price you pay for the goods is that
which prevails at the time you confirm your
order. The following applies:
· We reserve the right to change
prices, without prior notice, to reflect
any alterations made by our suppliers, changes
in taxation or the addition of duties.
· If prices shown on the web have
been misrepresented or are incorrect in
any way you will be informed of the correct
price and given the right to amend or cancel
your order. If we have already delivered
the goods then you have the right to return
the goods and receive a full refund of the
price along with any delivery charges.
· Prices shown are exclusive of value
added tax (VAT) unless otherwise stated.
The applicable VAT rate at the time will
be added to all items in your order.
· Payment is required at the time
of ordering in UK pound sterling.
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10. Liability/Third Party Claims
Handlestore shall not be liable, in contract, tort or otherwise,
for any representations, advice or assistance given (under this contract or otherwise,
and whether before or after the date of the contract) by or on behalf of Handlestore in
connection with the goods or the contract.
The customer shall indemnify Handlestore against any liability incurred by Handlestore
in relation to any third party claims arising from the use made of or dealings by the
customer in the goods (irrespective of whether they involve the negligence
of Handlestore, its agents or employees).
Save as expressly provided herein and without prejudice to any other limitation of
Handlestore’s liability (whether effective or not), the full extent of Handlestore’s
liability shall be as provided in the foregoing points:
· Handlestore’s total aggregate liability in connection with the goods or the
contract (in contract, tort or otherwise and whether or not related to any negligence
or other act, default or omission of Handlestore or its employees or agents) is limited
to the invoice price for the goods, ex-works and ex-VAT.
· In no circumstances whatsoever shall Handlestore be liable (in contract, tort or
otherwise and whether or not related to any negligence or other act, default or omission
of Handlestore or its employees or agents) for any indirect or consequential
losses (including loss of goodwill, business or anticipated savings), loss of profits or use,
or any third party claims, in connection with the goods or the contract.
· Where the customer suffers loss attributable to a component part of the goods
which was manufactured by a third party, Handlestore shall endeavour to pass onto the
customer any warranty it obtained in respect of the same.
Save as expressly provided herein, Handlestore will have no further or other liability
in respect of any direct or consequential loss or damage sustained by the customer, arising from
or in connection with any defect, failure or error in the goods and all other warranties, obligations,
representations, liabilities, terms and conditions (whether express or implied) in connection with the
goods (including, without limitation, any relating to satisfactory quality, fitness for purpose,
conformity with description or sample, care and skill or compliance with representations, but excluding
implied statutory warranties relating to title) are hereby expressly excluded.
Nothing in these terms shall exclude or restrict any liability that Handlestore may have by virtue of
any updated Consumer Protection Act or Distance Selling regulations that may apply.
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11. Information on our Web Site
In the event that our web site may contain
inaccuracies or errors we will not accept
any liability for such incorrect information
or its representation and neither shall
any element of the site prove conditional
or construed under a warranty representation.
We reserve the right to change or update
information without any prior notice.
Any goods purchased that are unsuitable,
based on incorrect information published
on our website, can be returned and a full
refund given subject to goods being returned
in a re-saleable condition in its original
packaging.
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12. Product Guarantees
Where a manufacturer supplies a guarantee
specific to the product you have purchased,
we will contact the manufacturer directly
in the event of product failure.
Goods must be returned to us for evaluation of any mechanical defect and this may involve
the manufacturer at our discretion to determine the cause of the problem. Goods that have been subject to excessive wear and tear or accidental damage will not meet the terms of any guarantee.
In most other cases we will replace goods
that are faulty due to mechanical defects within one year of delivery,
however replacement will be entirely at
our discretion.
Products made from brass are not guaranteed against tarnishing unless coated with PVD and no finish guarantee exists for chrome plated or other finishes on products unless stipulated by the manufacturer otherwise. This does not in any way affect your statutory rights.
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13. Privacy
In accordance with the Data Protection
Act 1998 we are committed to the lawful use
and protection of information you supply to
us. Information you supply will be provided
during registering, ordering or when communicating
enquiries. If you have any questions or wish
to learn more about privacy please email us
at: customerservices@handlestore.com
.
We pledge that:
Your information will be securely held and
used only by ourselves in the following ways:
1. To assist the process of ordering by reviewing
any historical information supplied
2. To advise you of special offers or new
products or services that may be of interest.
You may request us to unsubscribe from this
use by emailing unsubscribe@handlestore.com.
3. To generate a general understanding of
customers' habits and patterns when purchasing
for our own purposes.
You may request to see what information is
held about you at any time and ask for removal
or corrections as appropriate. Any information
we hold about you will be accurate and up
to date.
By using our online payment system from HSBC
we will never see any personal transaction
details.
We will never attempt to obtain any improper
or sensitive information about you.
Should we be required to transfer your information
outside the EEA (European Economic Area) we
will contact you to seek such authorisation.
The future functionality of this site may
require the use of cookies but will never
compromise our commitment to the security
of your information.
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