My
handle sags when fitted?
Many handles are supplied
with a spring cassette that helps to bring
the handle lever to a horizontal position.
Ensure that if this cassette is made available
with your handle that it is inserted correctly
within the backplate. Some handles will
not have a spring mechanism and will be
sold as an unsprung handle (check product
details before purchase). If this is the
case you can only rely on the lock spring
to hold the position of the handle correctly
and this should be the case in the vast
majority. If your lock mechanism is fairly
old there is a chance that the spring
may have deteriorated and when used with
an unsprung handle you will remain with
a sagging handle. The only solution is
to purchase a sprung handle or to replace
the lock.
Why are there two spindles
within my handle?
These are most usually
found on the front door handles and isolate
the inside handle from the outside handle.
How do you measure the
door thickness?
When the door is open
measure from the inside face of the opening
door to the outside. This is the distance
between the handle on the inside and the
handle on the outside measured in millimetres.
This needs to be reasonably accurate (within
3mm say).
Can I change from a
pad to a lever?
Yes you can but there
are fewer options, if any, in some cases.
Some pads have two spindles and therefore
you will need a lever/lever off-set type.
Are there handles available
with 3 fixing screws?
Yes. Primarily there
are 3 fixing positions to further enhance
the security of the door. The vast majority
of handles have two fixing positions and
therefore there will be a limited number
of designs available with 3 fixing screws.
Send an email with as many details of
the hole positions as possible and we
will do our best to find you a direct
replacement. Customerservices@handlestore.com
Is there an extended
lever version?
Extended handles are
available at a special request. Send an
email with as many details of the hole
positions as possible and we will do our
best to find you a direct replacement.
Why is a French door
handle different?
French door handles
will be sent as a complete set of two
pairs. One handle will be used for the
main door and this will have the key-hole
lock. The other door known as the slave
door will have no key hole and this will
be the only difference when viewing the
handles apart from any handed positions
i.e. left or right handed. You can use
standard Lever/Lever handles but you will
have to accept that both backplates will
have key-hole cut-outs.
What can I use to clean
the handles?
Care should be applied
when cleaning handles.
Door handles can often
be cleaned with a soft dry cloth. If further
cleaning is needed use a mild solution
of warm, soapy water on a soft cloth and
dry thoroughly afterwards.
To prolong the serviceable life of the
handle, care must be taken not to scratch
or damage the surfaces of the handle.
Do not use wire wool or scouring agents.